Where and how do I change the payment method?
When you go to the "avier" tab in the portal, there is a button on the right called "Ändra aviseringssätt". There you can change and add payment methods. Please note that if you want direct debit or e-invoice, you need to do this through your bank.
How do I apply for direct debit?
You can apply for direct debit by going to your online bank and the tab "apply for direct debit". Follow the instructions there. Enter the name of your housing association as the recipient of the direct debit.
Search for the association as payee and enter your customer number as the payer number. You can find the customer number on your notice or by logging in to the portal (written as "kundnummer"). If you are unable to apply via your bank, we can send out a form, please contact us at [email protected].
You can find more information about direct debit on the banks' websites:
What should I indicate as a recipient when applying for direct debit?
You fill in the name of the association when you apply for direct debit. You do this on your personal bank's website.
On which date of the month do you draw direct debits?
Direct debit are always drawn on the last working day of each month. We make a total of 4 withdrawal attempts.
Which bankgiro is right for direct debit?
The bankgiro that should be specified for direct debit is the association's and can be found on your invoice. You can also find your invoices in the portal.
I cannot find my association as a beneficiary when applying for direct debit in my bank. What should I do?
Sometimes the bank may have named your association by printing out the entire name of the association, sometimes they have reversed the order so that "brf" comes after the name. You can try searching for the association's bankgiro to find it.
What do I do if the direct debit has not been drawn?
Direct debits are drawn on the last working day of each month and we make four attempts. If these attempts are unsuccessful, the payment must be made manually. You can find payment details by logging in to the portal.
How do I apply for an e-invoice?
You apply for an E-invoice via your online bank and by following the instructions there. You specify Nabo as the recipient. However, depending on how your bank has set it up, there may be other variants of Nabo that you can specify as the recipient of the E-invoice, like "Nabo A" or "Nabo 15". The bankgiro number you need to provide is the same as the one on the invoice.
More information on e-invoice as a payment method can be found on the banks' websites:
What should I indicate as a recipient when applying for an e-invoice?
For e-invoices, it is important that you enter your customer number(written as kundnummer), which you can find in the portal or on your invoice. Then select Nabo as the recipient. However, depending on how your bank has set it up, there may be other variants of Nabo that you can specify as the recipient of the e-invoice.
What should I do if I find anything wrong with the e-invoice?
If you have received an erroneous e-invoice, please create an errand (ärende) to us in the portal and describe what it is that is wrong.
What should I do if two fees have been deducted?
If two fees have been deducted, you should create an errand in the portal for your trustee and you will receive a credit on the next statement. If you want a payment to a specific account instead, you can also create an errand in the portal.
I have received a double E-invoice. What should I do?
Check the invoice number. If both E-invoices have the same invoice number, you can discard one of them. If there are different invoice numbers, you can create an errand in the portal and we will help you.
I have a direct debit. Can I get a notification as well?
You can add a another method of receiving invoices under the invoice tab(avier) in the portal. Please note that there is a fee of 49 kr for invoices sent by mail in 2024. You can also receive your notification by email. You find both settings in the invoice tab(avier) and then clicking on "ändra aviseringssätt" (change invoice settings).
How do I switch to e-invoice or direct debit?
If you want to switch to e-invoice or direct debit, it is important that you contact your personal bank and apply there.
The bank wants a payer number when I register an e-invoice/direct debit?
The payer number(betalarnummer) is the same as your customer number(kundnummer) and can be found on your invoice and on the portal.